THE FAIR TRADING COMMISSION (FTC) is concerned about the Barbados Water Authority’s (BWA) service delivery, but says customers will not get financial compensation given the utility company’s financial woes.
“Sub-par” is how the public utility regulator described the state entity’s performance in relation to the majority of a combined 21 mandatory guaranteed and overall service metrics that came into effect on January 1 last year.
However, for the time being, Barbadians should not look for compensation from the BWA if it breaches any of the nine guaranteed standards, which include meter repair/replacement, wrongful disconnections and reliability of supply.
The FTC said this was because it suspended the “ordinarily required” compensatory payments provision “in light of BWA’s financial and operational challenges”. The inaugural evaluation covered all of last year, and a similar assessment will be done for 2019.